Meet & Greet required

A 30 min meet & greet is required prior to all initial bookings. Can be completed in-person or over zoom. 

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Booking & deposit

A non-refundable deposit of 50% of your package total reserves your date. The remaining balance is due 10 days before your event. Dates are held only once the deposit is received.

Please note that there may be limits on the number of large dogs, and reservations are based on availability and other factors. Puppies over 4 months, fully vaccinated, and potty trained are welcome at Tie The Leash. We appreciate your understanding of these policies, as they allow us to provide the best possible care for you and your pets. ​

 

Cancellation

For event or wedding day pup packages: 

• A non-refundable deposit of 50% of the total package cost is required to secure your reservation. This deposit serves as a credit towards the full balance of your chosen package. The remaining balance is due 10 days before the scheduled service via cash, Zelle, or Venmo. 

• Cancellation within 72 hours of the scheduled service is acceptable. The initial deposit remains non-refundable.

• If cancellation is made less than 72 hours before the scheduled service, clients will still be responsible for paying the remaining balance of the total package cost. The initial deposit remains non-refundable.

 

For standard pup packages (non-event or wedding):

• A deposit of 50% is required to secure a reservation. This deposit serves as a credit towards the total balance. The remaining balance is due at pickup via cash, Zelle, or Venmo. 

• In the event of a cancellation, the deposit is fully refundable if the cancellation is made at least 48 hours before the scheduled service start date. Cancellations made within 48 hours of the scheduled start are non-refundable. 

• A non-refundable deposit of 50% of the total package cost is required to secure your reservation. This deposit serves as a credit towards the full balance of your chosen package. The remaining balance is due 10 days before the scheduled service via cash, Zelle, or Venmo. ​

• Holidays have a 50% non-refundable deposit and 72-hour cancellation policy. Holidays are New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.

• Any daycare or boarding reservations booked within 2 days of the start date will incur a $50 fee.

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Vaccination & health requirements

• Current rabies and DA2PP required for all dogs; bordetella within the last 12 months (6 months for high-contact dogs).

• Proof of vaccination must be provided at least 10 days before the event.

• Pets must be flea/tick-free and free of contagious illness (2-week symptom-free window).

• No aggressive or reactive pets; females may not be in heat on the event date.

 

Liability

• Our team will not be able to accept bookings for weddings and events if fireworks or any pyrotechnics are a part of the experience. We appreciate your understanding. 

• Even with attentive, professional supervision, pets can behave unpredictably. If illness or injuries occur and a vet is needed, vetrinary care will be at the owners approval and expense. 

• All play is monitored to avoid injury.

• Canine Concierge Global is licensed, bonded, and insured.

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What we need from you

• Your pet's meals, medications, and any favorite comfort items

• Emergency vet contact and any allergies or medical notes

• Vaccination records at least 10 days ahead

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FAQ'S

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Will my pup be okay in a crowd of people?

With our decades of experience we understand your pup's cues. We will build in quiet breaks and short walks away from crowds to settle your pup. During your consultation we get to know your dog's temperament, and collaborate on a plan with you.

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What happens to my dog during dinner or the reception?

Depending on your package, we either stay on-site supervising in a calm space, or transport your pet home, to a hotel, or to boarding once their part of the day is done.

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Do you handle transport?

Yes. The Celebration and Grand Affair packages include round-trip pup transport between venue and hotel, home, boarding. We coordinate pickup and drop-off around your timeline.

 

What areas do you serve?

Monterey Bay, San Francisco, and New York City, with international and destination weddings available on request. Travel beyond a package's included radius is billed at a flat per-mile rate of $2 per mile.

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How far in advance should we book?

As early as you can! Popular dates go months ahead. Once your deposit is received your date is held.

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What if it rains or plans change?

We understand that plans can change and we build flexibility into the day and coordinate with you or your planner on backup arrangements. 

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Is my dog required to be trained or vaccinated?

Dogs should be comfortable on a leash and up to date on core vaccinations (see our policies). You don't need a perfectly trained dog, just a loved one.

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Can you care for more than one pup?

For the safety of your dog and our staff, our dog -to-attendant ratio is 1 attendant per 50lb dog. We will allow up to 2 dogs per attendant if each dog is less than 25 lbs.  Additional handler fee's may be required for more than 2 dogs.

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What do we get to keep afterward?

Every couple receives b-roll and behind-the-scenes photos of your pup . Our 'Paw & Vow' keepsakes collections include a pawprinted certificate, and a pet-POV video.

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Are you insured?

Yes — Canine Concierge Global is licensed, bonded, and insured, and our handlers are Pet CPR & First Aid certified.

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